Terms & Conditions

1. General Terms

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1.1. The Lash Queen refers to our lash business, including the website, products, and services provided.

1.2. "You" and "your" refer to the user or customer accessing or using our website, purchasing our products, or engaging our services.

1.3. By using our website, purchasing our products, or engaging our services, you acknowledge that you are at least 18 years old or have obtained parental or guardian consent.

1.4. The Lash Queen reserves the right to modify, update, or change these terms and conditions at any time. It is your responsibility to review the terms periodically for any updates.

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1. Products and Services

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2.1. The Lash Queen offers a range of lash products, including but not limited to lash extensions, adhesives, tweezers, and aftercare items. 2.2. We provide lash extension application services and related beauty treatments.

2.3. The Lash Queen aims to provide accurate descriptions, images, and prices of our products and services. However, we cannot guarantee that all information is error-free, complete, or up-to-date. 2.4. Product prices are subject to change without notice. The Lash Queen reserves the right to modify or discontinue any product or service without prior notice.

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1. Orders and Payment

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3.1. By placing an order through The Lash Queen's website, you are making an offer to purchase products or services.

3.2. All orders are subject to availability and acceptance by The Lash Queen. We reserve the right to refuse or cancel an order at any time, for any reason.

3.3. The Lash Queen accepts payments through the approved payment methods displayed on our website.

3.4. You agree to provide accurate, complete, and current payment and contact information for all orders.

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1. Shipping and Delivery

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4.1. The Lash Queen strives to process and ship orders promptly. However, delivery times may vary depending on the shipping method, location, and other factors beyond our control.

4.2. Shipping costs and delivery estimates will be provided at the time of purchase. Any additional customs fees, taxes, or duties incurred during international shipping are the responsibility of the customer. 4.3. The Lash Queen is not liable for any delays, losses, or damages caused by shipping carriers or customs agencies.

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1. Returns and Refunds

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5.1. The Lash Queen aims to provide high-quality products and services. If you are unsatisfied with your purchase, please contact us within 7 days of receiving the order to discuss a resolution.

5.2. Returns or exchanges may be offered on a case-by-case basis for unused, unopened, and undamaged products. Services rendered are non-refundable.

5.3. To initiate a return or exchange, please follow the instructions provided by The Lash Queen's customer support.

5.4. The Lash Queen reserves the right to refuse returns or exchanges if the products are not in the original condition or do not meet our return policy criteria.

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1. Intellectual Property

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6.1. All content, including but not limited to text, images, logos, and trademarks, on The Lash Queen's website or products, is the intellectual property of The Lash Queen and protected by applicable copyright and trademark laws.